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Welcome to the Custom Look website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@customlook.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Dispatch Times
All orders are sent by our chosen couriers. Orders are sent on a 3-5 working day service unless otherwise stated.
Payment Options
We accept Visa, Delta/Connect, Visa Electron, Maestro, MasterCard or Solo via Shopyfi, or PayPal. If you have paid on your credit card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not despatched will be refunded to the original method of payment.
Further information for overseas customers - All overseas transaction must be paid for by direct bank transfer, unless agreed prior to sale.
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.
Product Information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
All deliveries should be checked immediately. If there are any damages or shortages these must be reported immediately on the day of receipt. We make every effort to dispatch your goods on the date agreed. We cannot be held responsible for goods being delayed, or any sub-sequential losses incurred once they have left our premise.
Returns
We offer a 14 day return policy. You can return your order within this time for a full refund.
We are committed to customer service. If you have purchased any items you no longer require then you can return them for a full refund. This does not include printed items or underwear. Goods must be in the same condition as they were received in,un-worn and in original packaging.
To return your items please use the return form in the original delivery. Please note we do not pay for return postage and it is your responsibility to ensure the items reach us so we therefore recommend using a signed for service. Part returns will only be refunded for the garments received.
If you have received the wrong items or faulty items please contact us and we will raise a collection and send the correct items out to you. Please check your items before decorating or altering. We will not accept any items that have been decorated or altered under any circumstances.
Statutory Rights
Your UK statutory rights are not affected by our returns policy.
Purchase Of Products
When you place an order on our website we shall email you an acknowledgement. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock, Our inability to obtain authorization of payment, The identification of an error within the product information, including price or promotion If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
Delivery
We make every effort to dispatch your goods on the date agreed. We cannot be held responsible for goods being delayed, or any sub-sequential losses incurred once they have left our premises.
General
All rights, including copyright, in this website are owned by or licensed by customlook.co.uk. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of customlook.co.uk. We have taken every care in the preparation of the content of this website.
To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provision.
Privacy Policy
This website is operated by Look Custom UK Ltd, and this privacy policy applies to this website only.
We respect our customers privacy so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We have posted this privacy policy to let you know what kind of information we collect, how it is used, and with whom it may be shared.
We encourage you to refer to this policy from time to time so that you understand our current privacy policy.
If you have any questions about this policy, you can contact us by email, telephone or through the quote enquiry link. Details are available on the website. What Information Do We Collect?
We may use your information in a number of ways, including the following:
We may use this information to display products that may be of interest to you.
Information we gather helps us analyse your visit to our website, which enables us to improve our site for future customers.
To display your shopping cart for 30 days until you checkout.
Do We Share Your Information?
We take your privacy very seriously and will NOT sell or make your personal information available to any third parties.
